Applied Cutting Edge (A.C.E.) Technologies International Ltd. is a boutique business process consulting firm and a provider of digital platforms and tools which facilitate the digital transformation of organizations. Since its inception in 1994, it has assisted entities in both the private and public sectors in Jamaica and other Caribbean countries in improving and optimizing their business processes by weaving cutting edge technologies into workflows to enhance outcomes, automate processes and increase efficiency, resulting in greater business impact. The company was the first to introduce Business Process Re-engineering (BPR) to executives in Jamaica through the organization in 1994 of an executive management seminar entitled ‘Business Re-engineering and Information Technology: Managing in Turbulent Times’. This was followed in 1995 by “Process Mapping – A Vital Technique for Organizational Analysis and Improvement”. These seminars were presented by Professor Ojelanki Ngwenyama, formerly of the Business School, University of Michigan.
More specifically, in the financial services sector, where services have been provided to a number of organizations over the past twelve years, the recent focus has been on the digitization and the digitalization of the account opening business processes, which is essential in their transformation to digital organizations. The company has also provided business process management consulting services to the governments of Jamaica, Barbados and St. Kitts and Nevis in the optimization of the operations of several of their agencies in trade & investment promotion; housing; development banking; urban development; tertiary education; national statistics, social security and trade facilitation; that also included the development and provision of their long term IT and more recently their digital strategy plans. Many of these projects were funded by the international donor agencies such as the EU Commission, the World Bank and the Commonwealth Secretariat.
To become well-known as enablers of digitalization and growth for local and regional organizations.
We deliver professional services and cutting-edge digital self-service products that inspire, educate and problem-solve for our clients.
- Customer Service Experience: As a customer service-focused company, we work together to ensure our clients have the best experience.
- Passion: We truly believe in the products and services we provide and the value it brings to our clients.
- Creativity: We maintain a drive for innovation.
- Teamwork: Collaboration is essential to success.
- Respect: Respecting everyone’s ideas, contributions and hard work helps facilitate an environment in which everyone is happy and proud.
- Transparency: Open communication is critical across the board.
A.C.E. has maintained a strategy of delivering its services in collaboration with consortia of multi-disciplinary consultants and consulting firms, as warranted by each assignment. In some cases, the relationship has extended beyond the life of the assignments and the company has enjoyed an on-going relationship with these professionals.
Executive Director and lead consultant.
Eileen Heaven has held over thirty years experience in executive management positions in the Information Technology (IT) and business consulting sectors, where she has served entities in various sectors such as the financial services, manufacturing and distribution and the governments of Jamaica, Barbados and St. Kitts & Nevis on projects funded by various international donor agencies. Prior to this she was the CEO of Mercury Information Systems, a Jamaican software development and professional services company. She is skilled in managing major projects, in analysing existing operations and in implementing the strategies, processes and technologies to cost effectively solve business problems. She is a graduate of the University of the West Indies with a BSc (Hons.) in Management Studies.
Since its inception, A.C.E. has maintained a strategy of delivering its services in collaboration with consortia of multi-disciplinary consultants and consulting firms, as warranted by each assignment. In some cases, the relationship has extended beyond the life of the assignments and the company has enjoyed an on-going relationship with these professionals.
Business environment reform, trade facilitation and investment climate expert.
Angela Strachan is a business environment reform, trade facilitation and investment climate expert with 20 years’ experience advising governments and the private sector. She has undertaken assignments in and carried out official missions to more than 56 countries in Africa, Asia and the Pacific, the Middle East, the Mediterranean and the Caribbean. Formerly Chief, Business Environment at the International Trade Centre (UNCTAD/WTO) in Geneva, Switzerland, she has a track record in successfully working in multicultural contexts to help organisations develop and implement effective private sector development and trade strategy programmes including those that promote women’s role in business and trade. She currently works as international consultant to governments, international development agencies and the private sector bodies. Angela is an Executive MBA (Hons) graduate with a Bachelor’s Degree (Hons) in Communications with Foreign Languages.
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