FAQs
Frequently Asked Questions
What industries do Mopinion’s customers currently operate in?
Mopinion has customers in a multiplicity of industries - financial services, travel, hospitality, media, fashion and government. You can read the various customer stories here …. https://mopinion.com/resources/?stories
What are the costs of the Mopinion packages?
Starting from the free package, there are six packages to choose from. Prices are dependent on the type and number of channels, the volume of website traffic/ month, number of app users and number of emails/month …. Find out which package is right for you here: https://mopinion.com/pricing/
What are the applications that Mopinion has integrations for?
Mopinion provides tons of connectors and agile cloud services for data integration, feedback management, and automation so you’re up and running fast and it integrates with your favourite applications in various categories:
- • Web Analytics
- • CRM
- • Ticketing & Support
- • Chat & Messaging
- • Project Management
- • AB Testing and
- • Content Management
……details are provided here https://mopinion.com/product/integrations/
What data protection and security measures have Mopinion put in place?
Mopinion is committed to providing its customers with the data and security assurance they need to be confident in doing business with them. Go here for more info: https://mopinion.com/legal/security-overview/data-security/
How long will it take for implementation?
Implementation is relatively simple and we will provide you with our Implementation Guide to assist you. The length of time will depend on several factors such as:
- • Your CXM objectives
- • Your organization’s CXM Maturity level, (https://go.forrester.com/blogs/category/customer-experience-maturity/ & https://www.slideshare.net/BiswanathSwain/forrester-the-customerexperiencemanagementmaturitymodel)
- • The number of integrations and
- • The number of team members and departments involved in your organization’s CXM ecosystem.
What team members are typically involved in a CXM ecosystem?
Because the Mopinion dashboards and action management tools enable you to share points of improvement and deploy immediate actions across your organisation, the CXM ecosystem should include all team members involved in the development and maintenance of the digital channels as well as the omni-channel customer experience performance measurement and management business processes i.e. executives and officers responsible for: the Omni-channel Customer Experience (Service) Management; Marketing and Digital Marketing; Marketing Research; UX Design / Website development, Content Marketing and Sales Enablement.
What level/s of support does Mopinion provide?
Self-service support is available in the Mopinion Knowledgebase to all packages https://support.mopinion.com/help. Email Support is available for the Starter, Growth and Turbo Growth packages, whist elite onboarding and an enterprise level support is provided for the Enterprise package: https://mopinion.com/pricing/. Additionally, onboarding & other informational webinars are available here: https://mopinion.com/resources/?webinars and there is survey marketplace with multiple types and tons of samples of surveys https://marketplace.mopinion.com/survey-templates/ along with all the other resources to assist your team members in building their knowledge and expertise & advancing up the learning curve quickly.
How do we easily build our User Feedback Dashboard?
The importance of visualising and analysing online customer feedback cannot be emphasised enough. A very modern approach to data analysis, using visualisations not only enables us to easily digest the data but also aids in extracting valuable customer insights. And as feedback volumes rise, visualisation tools such as dashboards become increasingly advantageous. More…… https://mopinion.com/building-your-user-feedback-dashboard-the-easy-way/